Privacy Policy
Your privacy matters to us. This policy explains how zorvalentira collects, uses, and protects your personal information in accordance with Australian privacy laws and regulations.
Information We Collect
zorvalentira collects various types of information to provide and improve our financial education services. This includes personal information you provide directly, information collected automatically through your use of our platform, and information from third-party sources when necessary for our legitimate business purposes.
Personal Information You Provide
- Contact details including name, email address, phone number, and postal address
- Account credentials and profile information
- Payment and billing information for course enrollment
- Educational background and professional experience details
- Communications with our support team and feedback submissions
- Survey responses and research participation data
Automatically Collected Information
- Device information including IP address, browser type, and operating system
- Usage patterns such as pages visited, time spent on platform, and feature utilization
- Technical data including cookies, session identifiers, and analytical metrics
- Location data based on IP address for service customization
- Performance data to monitor and improve platform functionality
How We Use Your Information
We use collected information to deliver our educational services, personalize your learning experience, communicate important updates, process payments, and continuously improve our platform. Our processing is based on legitimate business interests, contractual necessity, legal compliance, and your consent where required.
Educational Purpose: We analyze learning patterns to recommend relevant courses, track progress, and provide personalized feedback to help you achieve your financial education goals.
Primary Uses Include
- Course delivery and progress tracking for enrolled students
- Payment processing and subscription management
- Customer support and technical assistance
- Platform security and fraud prevention measures
- Educational content personalization and recommendations
- Marketing communications about relevant programs and updates
- Research and development for service improvement
- Compliance with legal and regulatory requirements
Information Sharing and Disclosure
zorvalentira does not sell personal information to third parties. We only share information when necessary for service delivery, legal compliance, or with your explicit consent. All third-party partners are required to maintain appropriate security standards and use information only for specified purposes.
Limited Sharing Scenarios
- Payment processors for secure transaction handling
- Cloud service providers for platform hosting and data storage
- Educational partners for accredited course delivery
- Analytics providers for platform performance monitoring
- Legal authorities when required by Australian law
- Professional advisors including lawyers and accountants
- Business transfer scenarios with appropriate privacy protections
Your Privacy Rights
Under Australian Privacy Principles, you have specific rights regarding your personal information. These rights include accessing your data, requesting corrections, understanding how information is used, and in some cases, requesting deletion or transfer of your information.
Right to Access: You can request copies of personal information we hold about you, subject to certain exemptions under privacy law.
Your Rights Include
- Accessing personal information we hold about you
- Correcting inaccurate or incomplete information
- Requesting deletion of information in certain circumstances
- Opting out of direct marketing communications
- Requesting information about how we use and disclose your data
- Filing complaints with the Office of the Australian Information Commissioner
- Withdrawing consent where processing is based on consent
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes technical, administrative, and physical safeguards designed to maintain data integrity and confidentiality.
Security Measures
- SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Access controls limiting data access to authorized personnel
- Secure data centers with physical protection measures
- Regular backup procedures and disaster recovery planning
- Employee training on privacy and security best practices
- Incident response procedures for potential security breaches
Data Retention and Deletion
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods vary based on the type of information and legal requirements, with regular reviews to ensure data minimization principles are followed.
Retention Policy: Course completion data is typically retained for seven years to support ongoing educational services and compliance with educational record-keeping requirements.
International Data Transfers
Some of our service providers may be located outside Australia. When personal information is transferred internationally, we ensure appropriate safeguards are in place, including contractual protections and adequacy decisions where applicable. All transfers comply with Australian Privacy Principles.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance user experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser, though some platform functionality may be affected if cookies are disabled.
Types of Cookies Used
- Essential cookies for platform functionality and security
- Performance cookies for analytics and service improvement
- Functional cookies for personalized user preferences
- Marketing cookies for relevant content and communication
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated through email notification or prominent platform notices, with the effective date clearly indicated.
Policy Updates: We recommend reviewing this policy regularly to stay informed about how we protect your privacy and handle personal information.
Privacy Questions and Concerns
For privacy-related inquiries, data access requests, or to exercise your privacy rights, please contact our Privacy Officer:
zorvalentira Privacy Officer
36A Edwardes St, Reservoir VIC 3073, Australia
Email: info@zorvalentira.sbs
Phone: +61 416 055 771
We aim to respond to all privacy inquiries within 30 days of receipt.
Last updated: March 15, 2025